Mosaic used NLP algorithms to automatically extract various insights about people calling into a customer call center. We created a process to identify at-risk customers that called the previous day based on the transcript of the call.
Mosaic provides efficient and effective algorithm and model deployment services. In collaboration with our customers, we prototype a number of different candidate machine learning models, and eventually select the top performers to be deployed enterprise-wide.
Deployment into your existing IT infrastructure requires a different skill set than algorithm design and selection. Our data scientists are well versed in a number of data platforms and are adept at integrating R and/or Python scripts into consumable reports, dashboards or visualizations.